SecureLink Online Services FAQs

SecureLink Online Banking

How do I register for SecureLink Online Banking?

Is it safe to log into SecureLink Online Banking?

How do I change my history sort order within Online Banking?

What fees are involved with SecureLink Online Banking?

What accounts can I access through SecureLink Online Banking?

How soon after a transaction is performed will it appear on SecureLink Online Banking?

How do I transfer funds to other member's accounts?

How much account history can I view?

How do I view check images?

I am locked out of SecureLink Online Banking. How can I get back in?

What are required browser settings for Online Banking?

SecureLink Enhanced Login Security

What is Enhanced Login Security?

Do cookies need to be enabled to access this feature?

If I delete my cookies, what happens?

How do I update my information for receving one-time passcodes?

Do I keep using the same one-time passcode?

When I log in, why does SecureLink Online Banking keep asking me for a one-time passcode when I selected Yes, Register this computer for my computer?

Why haven't I received the one-time passcode to my email?

How do I retrieve the one-time passcode from my email without closing the Power Financial Credit Union web page?

What does the voice call option mean on the Enhanced Login Security page?

Can I set up more than one option in each section to receive the one-time passcode i.e. more than one phone number?

If I'm using a public computer, what happens with the cookie? Is it cleared upon log out?

What are the key changes that I need to complete now?

What will I be asked to do when setting up my username and password?

SecureLink Bill Pay

How do I sign up for Bill Pay?

When I register for Bill Pay, where are my payments being sent from?

What bills can I pay through SecureLink Bill Pay?

When is the payment deducted from my account?

What happens if I process a payment on my Bill Pay account and I have no funds available?

Can I make bill payments from my savings account?

How do I know if a Payee is set up to receive electronic or check payments?

How do I change a payee's remittance address?

When may bill payments be scheduled for processing?

How many days does it take for a payment to reach a payee?

How long do I have to make changes to my scheduled payment before it is processed?

What happens if there are non-sufficient funds (NSF)?

What do I do if my payment has not been received or credited to my account with my payee?

How do I manage my payees?

What are required browser settings for Bill Pay?

How do I add a new payee?

Are there any types of payments that I can't make?

How long do you store my eBills and payment history?

Can I choose which notifications are sent to me?

SecureLink eStatements

When will my eStatement become available to view?

Can I print or save my eStatement?

How will I know my eStatement is available to view?

Will I be able to see past eStatements?

When I login to my eStatements account all I get is a blank page. What should I do?

SecureLink eDeposit

What is SecureLink eDeposit?

Who is eligible for SecureLink eDeposit?

How do I register for SecureLink eDeposit?

How soon do I have access to my eDeposit funds?

What types of deposits are accepted through SecureLink eDeposit?

Is there a fee for using SecureLink eDeposit?

Privacy & Security

How does Power Financial Credit Union protect my information?

Is it safe to log into SecureLink Online Banking?

What are required browser settings for Online Banking?

Does Power Financial Credit Union monitor my account for fraud?

What can I do to help prevent fraud on my accounts?

What should I do if I am a victim of identity theft?