SecureLink Online Banking
Managing your online accounts has never been easier. View all your accounts in one convenient location. Wherever you are!
SecureLink Online Banking
Efficiency is the name of the game!
On July 13, we rolled out NEW enhancements to SecureLink® Online Banking and our Mobile App. Our members now have the option to use Chat Now and Secure Messaging on both platforms.
Chat Now replaced Live Chat and has a new look, allowing you to speak with a trusted advisor in real-time. Our trusted advisors also have the capability to assist you with an issue virtually through the CoBrowse feature available in SecureLink® Online Banking.
Secure Messaging is a new feature that allows you to ask questions or report a problem via a secure message sent directly to our trusted advisors. With Secure Messaging, you will be able to search for your issue through the Knowledge Base platform, securely attach documents and resolve an issue by sending a secure message.
You are able to access both Chat Now and Secure Messaging by going to “Additional Services” on the top menu or by clicking on “Support” on the top-right navigation bar in SecureLink® Online Banking and selecting Chat Now or Secure Messaging.
Once logged in, mobile app users can access Chat Now and Secure Messaging by going to “more” at the bottom right of your screen inside SecureLink® Mobile Banking on your Android or iOS device.
We look forward to hearing about your experience and ask that you complete the Member Survey presented at the end of these features.
We thank you for your membership and for being part of the PowerFi family.
SecureLink Online Banking offers one of the most convenient ways to do your banking. With the click of a button you can access your account 24 hours a day, 7 days a week from the convenience of your home or office. It’s a safe and secure way to manage your accounts. Features and Benefits of Online Banking:
- Check Balances
- Debit Card Purchase Rewards
- Enhanced Login Security Updated!
- Money Management – a free online money management tool
- Make Deposits
- Make Payments
- Receive Bills
- Transfer Funds
- TurboTax – access TurboTax within Online Banking
- Verify Cleared Checks & Debits
- View Copies of Checks
- View Pending Debits & Credits
- ACH Stop Payment – New!
- Cross Account Transfer
- Debit Card Dispute – New!
- Debit or ATM Card Request
- Fraudulent Use of a Debit or ATM Card – New!
- Statement/Check Copy Request
- Unauthorized/Improper ACH Withdrawal Activity – New!
Get started today! Log into SecureLink Online Banking using your member number and Simon Says PIN. SecureLink Online Banking FAQs Still not sure how to proceed? View our tutorial video below!
