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Online Banking Security Alert

Power Financial Credit Union is committed to protecting the privacy of our members, and all others with whom we do business.

Beware of fake e-mails!

Please note that hackers have developed a sophisticated new attack that may bypass the two-factor authentication system in use by many financial institutions. This new multistage attack begins with a simple email from a popular retail company with a receipt attached. By opening the attached receipt, customers unintentionally download malware on their devices. When they later try to access their banks, this malware automatically redirects their devices to a similar-looking site set up by the hackers. The customer enters their bank login information and is prompted to download an app from the Google Android Store. The app is promoted as an additional layer of security from the bank, but actually allows the hackers to gain full access to the customer’s bank account by intercepting the two-factor authentication code sent by the bank. Combined with the stolen login credentials, the hackers then have access to the available funds in the account.

So far, banks in Switzerland, Sweden, Austria and Japan have been affected by this new attack. Please note that Power Financial Credit Union will never request personal information from our members via email. If you receive an email that asks for your member number, password, or other sensitive information, do not reply to the email or click on any links. Clicking on a link in a fraudulent email can compromise your device security and your personal information. It’s always best to type www.powerfi.org directly into your Internet browser to ensure that you are going to our trusted website.

Please forward any suspicious emails to abuse@powerfi.org. If you have general questions about your account, please email listening@powerfi.org or call 800.548.5465.

Be proactive about your online shopping habits. Do not open any emails if you did not shop at a particular retail store or trust the merchant. In addition, should you open an email from a merchant or a third party who you are not familiar with, do not click on any links in the email, promptly delete the email from your mailbox, and empty your email trash folder.

Identity theft can happen to anyone. Monitor your account activity or enroll in an identity protection program such as LifeLock. If you feel that you may have been the victim of identity theft, report the fraud immediately and change your passwords. You should also contact the credit bureaus listed below to place a free 90 day fraud alert on your credit file. If you already have an identity theft protection service, please check with them as the fraud alerts may have already been placed. Also be vigilant in monitoring your monthly financial institution statements, credit card statements, and revolving credit line card statements from merchants where you have a line of credit.

Experian 888.397.3742
Equifax 800.525.6285
Transunion 800.680.7289

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