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Phishing and Identity Theft

For peace of mind, stay protected with LifeLock Identity Protection. Sign up today!

Your privacy and security come first!

Power Financial Credit Union will never request personal information from our members via email. If you receive an email that asks for your member number, password, or other sensitive information, do not reply to the email or click on any links.  Clicking on a link in a fraudulent email can compromise your personal information.  It’s always best to type “www.powerfi.org” directly into your Internet browser to ensure you are going to our trusted website. Please forward any suspicious emails to abuse@powerfi.org. If you have general questions about your account, please email listening@powerfi.org or call 800.548.5465. Be proactive about identity theft by regularly monitoring your account activity or enrolling in an identity protection program such as LifeLock. If you feel that you may have been the victim of identity theft, report the fraud immediately and change your password. You should also contact the credit bureaus listed below to place a free 90-day fraud alert on your credit file.  If you already have an identity theft protection service, please check with them as the fraud alerts may have already been placed. Experian 888.397.3742 Equifax 800.525.6285 Transunion 800.680.7289

Lost or Stolen Cards?

  • ATM or Debit Card: Call 866.830.0832
  • Credit Cards:  Call 800.558.3424
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Local Vishing Scam Leads to PIN-Based Debit Fraud

Local Credit Union members have recently reported a malicious vishing scam (the fraudulent practice of making phone calls purporting to be from reputable companies in order to induce individuals to reveal personal information) where victims receive calls from spoofed phone numbers claiming to be a reputable financial institution. These members were asked to provide information like the CVV2/CVC2 codes on the back of their debit cards as well as expiration dates. Since the scammers already possess the counterfeit mag stripe debit cards, they use the information to change the PINs through voice response units. Then, they utilize the counterfeit cards at ATMs to withdrawal cash or make purchases at vendors like Walmart.

Please note: Power Financial Credit Union will never request sensitive information like the CVV2/CVC2 or expiration date of your debit or credit card via phone, text or email. We suggest that members never give this information out over the phone, via text or email. Reputable companies will never request this information because they always have it on file.