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Vishing Scam Alert

Your security is important to us. We are committed to protecting the personal and financial information of our PowerFI family.

Be aware – telephone fraud!

We have been alerted by the National Credit Union Administration (NCUA), the supervising federal agency for all credit unions, that a new telephone fraud is using the agency’s name to obtain personal financial information from credit union members.

Vishing, or voice phishing, occurs when a person receives a call from someone pretending to be from a trusted organization. They will call using an automated system and leave messages saying there is a problem with your account or bank card. They will also leave a telephone number or website where you will be directed to verify your personal account information and your identity. This is how vishing attempts work to steal your financial information and your identity.

Always verify before responding to telephone solicitations claiming to be from the NCUA and Power Financial Credit Union. We will never request personal information from our members via automated telephone services, voicemail or email.  If you receive a call purporting to be from the NCUA or Power Financial Credit Union, please report this to us at 800.548.5465. If you receive suspicious emails, please forward them to us at abuse@powerfi.org.

We ask that you be proactive about identity theft by regularly monitoring your account activity or enrolling in an identity protection program such as LifeLock. If you feel that you may have been the victim of identity theft, report the fraud immediately and change your password.  You should also contact the credit bureaus listed below to place a free 90 day fraud alert on your credit file.  If you already have an identity theft protection service, please check with them as the fraud alerts may have already been placed.

Experian 888.397.3742
Equifax 800.525.6285
Transunion 800.680.7289

Making you comfortable while conducting business with us is an important aspect of our mission at Power Financial Credit Union.  Your security is very important to us. We are committed to protecting the personal and financial information of everyone in the Power Financial Credit Union family.  Thank you for being a member and allowing us to serve you.

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Local Vishing Scam Leads to PIN-Based Debit Fraud

Local Credit Union members have recently reported a malicious vishing scam (the fraudulent practice of making phone calls purporting to be from reputable companies in order to induce individuals to reveal personal information) where victims receive calls from spoofed phone numbers claiming to be a reputable financial institution. These members were asked to provide information like the CVV2/CVC2 codes on the back of their debit cards as well as expiration dates. Since the scammers already possess the counterfeit mag stripe debit cards, they use the information to change the PINs through voice response units. Then, they utilize the counterfeit cards at ATMs to withdrawal cash or make purchases at vendors like Walmart.

Please note: Power Financial Credit Union will never request sensitive information like the CVV2/CVC2 or expiration date of your debit or credit card via phone, text or email. We suggest that members never give this information out over the phone, via text or email. Reputable companies will never request this information because they always have it on file.