Mobile Navigation

Close Mobile MenuOpen Site Search

Best Practices against Fraud and Social Engineering

Main Blog Article Content

As consumers increasingly turn to digital banking, fraudsters have sought to take advantage of this trend by victimizing consumers through social engineering.
In one common instance of social engineering, bad actors will send text messages and emails to users pretending to be from their institution’s fraud department. The text/email will provide a phone number to call for users to resolve an attempted fraud on their account. When users call this number, the bad actors will request login credentials to the users' online banking profile. If access is given, the bad actors will then have the ability to transfer funds out of  users’ accounts through various products.

To protect yourself from this type of fraud we strongly suggest:
  • To only call us via the phone numbers available on public website,; 800.548.5465.
  • Do not share your credentials or provide one-time passcodes to anyone who is not authorized to have access to your account. We will never ask you to share your online banking credentials.
  • Never click on links in unsolicited emails or texts.
  • If you receive a text, call or email for a one-time passcode authorization that you did not request, do not respond to the text, call or email to validate the login.
  • Never trust caller ID as caller ID may be modified to show your financial institution’s name.