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Contact Us

Questions? Concerns? We're only a call or keyboard stroke away.

When you need help, you need to hear from someone quickly. We make it easy to contact us however you choose. And remember, you can always visit one of our South Florida locations to see us in person.

Phone & Fax

Broward: 954.538.4400
Miami-Dade: 305.258.1000
All Other Areas: 800.548.5465
Telephone Banking (Simon Says): 800.858.8583
Fax: 954.538.4442

Contact Center Hours

Monday-Friday: 8:00 a.m. - 6:00 p.m. 
Saturday: 8:30 a.m. -1:00 p.m. 


[email protected]


Report a Lost/Stolen Card

ATM or Debit Card: 866.830.0832
Credit Card: 800.449.7728

Mobile & Online Banking Deletion

If you’d like to delete your mobile and online banking user profiles: 

  • Send an email to [email protected] 
  • Type “Delete User Profiles” in subject line and provide a phone number
  • Do NOT include sensitive information (e.g. account info, passwords, Social Security #, etc.) 
  • Our team will reach out to confirm request

Please note when accounts are deleted: 

  • You will no longer be able to log in to online or mobile banking
  • If you opted in to receiving electronic statements, your preferences will be changed to receiving paper statements. Note: there is a $2.00/mo. paper statement fee. 
  • Any activity previously set up within online banking or our mobile app will be disabled and/or deleted. This includes account alerts, Bill Pay payments and payee info, External Transfers, Member Transfers, and scheduled or recurring transfers, as well as any history for these services.
  • Your PFCU accounts and loans will remain open and unaffected. 
  • This process is only used for deleting your online/mobile banking profiles.

Questions? Please call us at 800-548-5465.

Send Us A Message

Complete this simple form and we'll be in touch with you soon. Please don't include any sensitive financial information in this form. Required fields are marked with a *.

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