If you receive a call from someone claiming to be with the National Credit Union Administration (NCUA), the supervising federal agency for all credit unions, be aware. We've learned that a new telephone fraud is using the agency’s name to obtain personal financial information from credit union members.
Vishing, or voice phishing, occurs when a person receives a call from someone pretending to be from a trusted organization. They will call using an automated system and leave messages saying there is a problem with your account or card. They will also leave a telephone number or website where you will be directed to verify your personal account information and your identity. This is how a vishing attempt steals your financial information and your identity.
Always verify before responding to telephone solicitations claiming to be from the NCUA and Power Financial Credit Union. We will never request personal information from our members via automated telephone services, voicemail or email. If you receive a call purporting to be from the NCUA or Power Financial Credit Union, please report this to us at 800.548.5465. If you receive suspicious emails, please forward them to us at firstname.lastname@example.org.
We ask that you be proactive about identity theft by regularly monitoring your account activity or enrolling in an identity protection program such as LifeLock™. If you feel that you may have been the victim of identity theft, report the fraud immediately and change your password. You should also contact the credit bureaus listed below to place a free 90-day fraud alert on your credit file. If you already have an identity theft protection service, please check with them as the fraud alerts may have already been placed.